Factory Service
Rolf Prima Wheel Service - As serious as the wheels

We know riding is your passion and here at Rolf Prima we take every step to make sure that you have the best performing wheels possible. To keep your Rolf Prima wheels performing at the highest level, we are here to help maintain and service your wheel set - no matter what you have put them through. Refresh your wheels with a factory direct service and inspection. Who knows your Rolf Prima wheels better than us?


Download the Wheel Service Form

 

Service options available

Additional information and pricing below:

Package pricing includes ground shipping within the continental US. Additional charges will apply for all other shipments.


Each package includes:
Wheel inspection Bearing replacement Pawl spring replacement True and Tension Hub adjustment New rim decals New rim, spokes, nipples
Complete wheel service
X
X
X
X
X
Full hub service
X
X
X
Free hub conversion  
X
X
Wheel rebuild  
X
X
X
X
Bearing replacement or upgrade  
X
X
Spoke replacement  
X
X
true and tension
X
X

How it works:

Because getting back on your Rolf Prima wheels is important to us, we take pride in our 48-hour turn around policy. We make every effort to ship your wheel within 48-hours of receiving it. If we can’t, we’ll call you to tell you why.

How to do it:

  1. Identify the service you think you need
  2. Download and fill out the Rolf Prima Wheel Service Form - Locating the wheel serial number
  3. Contact your local Rolf Prima dealer. The shop where you bought the wheels is the best first step. Talk to them about the service you’d like and give them your wheel and Wheel Service Form. (If you have questions about what you need, you can call Rolf Prima directly). You’re done and the rest is up to your shop and us.
  4. If your favorite shop can’t help you, send us an email (info@rolfprima.com) or give us a call (888-308-7700) to set up a Return Authorization.
  5. After a Return Authorization number (RA#) is set up by Rolf Prima, ship the wheel back to Rolf Prima. Do not ship a wheel without an RA number. Pack the wheel(s) well, but please do not use "peanuts".
  6. Rolf Prima receives your wheel, performs the service requested and will make every effort to ship back to you within-48 hrs.
  7. Enjoy!
Note: Help speed up the service time on your wheel and save in the process.
Wheels sent back without a tire, tube, cassette, quick release and magnet will receive a $5 discount on service pricing.

Complete wheel service: The full meal deal; our service tech’s inspect your wheel for wear, damage and anything that may affect the performance of the wheel. Replace bearings, true and tension.

  • Brake track cleaned and inspected for wear and fatigue
  • Rim and spoke bed cleaned and inspected for wear or fatigue
  • Hub shell cleaned and inspected for wear or fatigue
  • Full hub service - Includes everything from full hub service package
  • Bearing adjustment
  • Wheel true and tension specifications inspected and adjusted as needed
  • Price includes bearings, springs (as applicable), labor and shipping. Other parts may incur additional cost
  • Download Wheel Service Form


  • Complete Wheel Service with standard bearings: Front Rear
    All rolf Prima wheel models (TT, road, cross, track, town, mountain .. ..)
    $109
    $185


    Complete Wheel Service with ceramic bearings: (not available for all models) Front Rear
    Carbon models (TT, TdF, Ares & RSC models)
    $145
    $295
    Vigor, Elan & Dauphine (SL, RS, CLS & alpha versions) 2004 or newer
    $145
    $295
    2005-2007 Aspin & Echelon
    $145
    $295

    Note:
    Help speed up the service time on your wheel and save in the process.
    Wheels sent back without a tire, tube, cassette, quick release and magnet will receive a $5 discount on service pricing.

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    Full hub service: It’s a good idea to service your hubs each season. Get them ready for the race season with new bearings and a full inspection from the factory.

    • Inspect all hub parts including adjustment collar, free hub pawls and springs
    • Replace bearings
    • Rear wheel only - free hub is cleaned, lubed and adjusted as needed
    • Replace pawl springs (as applicable)
    • Price includes bearings, springs, labor and shipping. Other parts may incur additional cost
    • Download Wheel Service Form


    • Full hub service with standard bearings: Front
      Rear Shimano
      Rear
      Campy
      Carbon models (TT, TdF & Ares )
      $70
      $105
      $105
      Carbon 58RSC & 38RSC
      $70
      $90
      $90
      Carbon disc
      -
      $105
      $105
      Vigor, Elan & Dauphine (SL, RS, CLS & alpha versions)
      $70
      $105
      $105
      Aspin SL & Echelon SL
      $70
      $90
      $90
      2008-2013 Aspin & Echelon
      $70
      $90
      $90
      2005-2007 Aspin & Echelon
      $70
      $105
      $105
      Apex & Tempo
      $70
      $90
      $90
      38CX, 58CX, VCX & SSCX
      $70
      $105
      $105
      ECX
      $70
      $90
      $90
      Ralos models
      $70
      $105
      $105
      Tandem
      $70
      $105
      $105
      FX58 & Vigor FX
      $70
      $90
      -
      P-Town
      $70
      $90
      -

      Full hub service with ceramic bearings: Front
      Rear Shimano
      Rear
      Campy
      Carbon models (TT, TdF, Ares & RSC models)
      $105
      $215
      $245
      Vigor, Elan, Dauphine (SL, RS, CLS & alpha versions) 2004 & newer
      $105
      $215
      $245
      2005-2007 Aspin & Echelon
      $105
      $215
      $245
      Note: Help speed up the service time on your wheel and save in the process.
      Wheels sent back without a tire, tube, cassette, quick release and magnet will receive a $5 discount on service pricing.

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      Free hub conversion: Transferring your wheels to a new bike and its Campagnolo, but your wheel set is Shimano? Upgrading your drive train to 11-speed? No problem. All Rolf Prima wheels can be converted. Original free hub and parts are returned with your wheel.

      • Removal of old parts and installation of new freehub body and axle parts if needed (depends on wheel model year)
      • Re-dish wheel
      • Full true and tension
      • Price includes freehub body, axle end caps and axle (as needed), labor and shipping
      • Download Wheel Service Form


      Free hub conversion [10-spd to 10-spd, Shimano to Campagnolo & Campagnolo to Shimano:
      Price
        Kit includes:  
      TT, Tdf & Ares Freehub, axle, end caps
      $255
      58RSC & 38RSC Freehub, end caps
      $125
      Vigor, Elan & Dauphine (SL, RS, CLS & alpha versions) 2004 or newer Freehub, axle, end caps
      $255
      Vigor & Elan 2002-2003 only Freehub, axle, end caps
      $200
      Aspin SL & Echelon SL Freehub, axle, end caps
      $125
      2008-2013 Aspin & Echelon Freehub, end caps
      $120
      2005-2007 Aspin & Echelon Freehub, axle, end caps
      $200
      Apex & Tempo Freehub, end caps
      $120
      38CX, 58CX & VCX Freehub, axle, end caps
      $255
      ECX Freehub, end caps
      $125
      Tandem Freehub, axle, end caps
      $255
      [10-spd to 11-spd, Shimano to Campagnolo & Campagnolo to Shimano:
        Kit includes:  
      TT, Tdf & Ares Freehub, axle, end caps
      $255
      Vigor, Elan & Dauphine (SL, RS, CLS & alpha versions) 2004 or newer Freehub, axle, end caps
      $255
      38CX, 58CX & VCX Freehub, axle, end caps
      $255
      [11-spd to 11-spd, Shimano to Campagnolo & Campagnolo to Shimano:
        Kit includes:  
      TT, Tdf & Ares Freehub
      $210
      Vigor alpha & Elan alpha Freehub
      $210
      Vigor & Elan Freehub
      $210
      Note: Help speed up the service time on your wheel and save in the process.
      Wheels sent back without a tire, tube, cassette, quick release and magnet will receive a $5 discount on service pricing.

      Back to top


      Wheel Rebuild: Rebuild your tired or crashed wheel with a new rim, spokes, nipples and decals. No need to trash your whole wheel if the hub is still in good shape.

      • New rim, spokes, nipples and decals
      • Full rebuild: true, tension and stress-proofing
      • During the rebuild your hub is inspected for needed service or adjustments
      • Price includes rim, spokes, nipples, decals, labor and shipping
      • Download Wheel Service Form


      Wheel Rebuild:
      Front
      Rear
      TT8, TdF8, TT85, TdF85
      $595
      $605
      TdF4, TdF6, TdF38, TdF60, TdF58 (SL versions)
      $569
      $579
      Ares 8
      $695
      $705
      Ares 6, Ares 4
      $640
      $650
      58RSC & 38RSC
      $415
      $425
      Vigor alpha, Elan Alpha
      $325
      $335
      Vigor, Elan & Dauphine (SL & RS versions)
      $285
      $300
      Vigor CLS, Elan CLS
      $250
      $260
      Aspin SL & Echelon SL
      $225
      $235
      Aspin & Echelon
      $180
      $195
      Apex & Tempo
      $215
      $245
      VCX
      $285
      $300
      ECX
      $225
      $235
      SSCX
      $250
      $260
      38CX & 58CX
      $569
      $579
      Ralos Cxc
      $569
      $579
      Ralos (alloy) models
      $250
      $265
      Tandem
      $285
      $300
      FX58
      $569
      $579
      Vigor FX
      $250
      $260
      P-Town
      $250
      $260

      Note: Help speed up the service time on your wheel and save in the process.
      - Wheels sent back without a tire, tube, cassette, quick release and magnet will receive a $5 discount on service pricing.
      - For complete rebuilds only: send back just the hub and receive a $10 discount. *Make sure to fill out the Wheel Service Form with decal, rim and spoke type/color so we can properly rebuild your wheel.

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      Bearing replacement or upgrade to ceramic bearings:
      Worn bearings slowing you down? Get a full new set of bearings or upgrade to ceramic for that added edge. Rear hubs are also cleaned and lubed during the bearing install.

      • Replace bearings
      • Rear wheel only - free hub is cleaned, lubed and adjusted as needed
      • Price includes bearings, labor and shipping
      • Download Wheel Service Form


      Standard Bearings:
      Front
      Rear Shimano
      Rear Campy
      TT, TdF & Ares models
      $60
      $85
      $90
      58RSC & 38RSC
      $60
      $80
      $85
      Vigor, Elan, Dauphine (SL, RS, CLS & alpha versions) 2004 or newer
      $60
      $85
      $90
      Vigor & Elan 2002-2003 only
      $60
      $80
      $85
      Aspin SL & Echelon SL
      $60
      $80
      $85
      2008-2013 Aspin & Echelon
      $60
      $80
      $85
      2005-2007 Aspin & Echelon
      $60
      $85
      $90
      Apex & Tempo
      $60
      $80
      $85
      38CX, 58CX & VCX
      $60
      $85
      $90
      SSCX & ECX
      $60
      $80
      $90
      Ralos models
      $60
      $85
      -
      Tandem
      $60
      $85
      $90
      FX58 & Vigor FX
      $60
      $80
      -
      P-Town
      $60
      $80
      -


      Ceramic Bearing upgrade:
      Front
      Rear Shimano
      Rear Campy
      Carbon models (TT, TdF, Ares & RSC models)
      $90
      $195
      $225
      Vigor, Elan, Dauphine (SL, RS, CLS & alpha versions) 2004 or newer
      $90
      $195
      $225

      Note: Help speed up the service time on your wheel and save in the process.
      Wheels sent back without a tire, tube, cassette, quick release and magnet will receive a $5 discount on service pricing.

      Back to top


      Spoke Replacement: Catch a pedal? - get it replaced by the factory. At the same time our service tech’s will perform a complete tensioning and truing on your wheel.

      • Spoke and nipple replacement (individual)
      • Tension and truing of complete wheel
      • Price includes spoke (1), nipple (1), labor and shipping. Additional spokes may incur additional charge.
      • Price: $55
      • Download Wheel Service Form
      • Note: Help speed up the service time on your wheel and save in the process.
        Wheels sent back without a tire, tube, cassette, quick release and magnet will receive a $5 discount on service pricing.

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        Tension and truing: Rolf Prima wheels are known for not needing truing, however if you hit something and your wheel needs a little work we can help.

        • De-tension and re-tension all spokes
        • True wheel
        • Price includes labor and shipping
        • Price: $50 (per wheel)
        • Download Wheel Service Form
        • Note: Help speed up the service time on your wheel and save in the process.
          Wheels sent back without a tire, tube, cassette, quick release and magnet will receive a $5 discount on service pricing.

          Back to top


          Repair Warranty:
          Rolf Prima warrants repair work to be free from defects in material or workmanship for the period of 1 year. Repair Warranty applies only to parts installed as part of repair and does not cover original or existing parts or original labor. Claims for warranty must be accompanied by repair invoice/ reciept and original Wheel Service Form.

        Waiver:
        Due to the fact that Rolf Prima cannot know what the history or use of the wheel is at the time of service, Rolf Prima will do it's best to detect damage or wear in the components of the wheel. By sending the Wheel Service Form, signed or un-signed, I understand that some damage may not be detected by Rolf Prima and consequently the wheel could contain undetected damage. I hereby waive all claims against Rolf Prima for failure to detect damage to serviced wheel(s).